CRM Solutions

Unrivalled ability for front-line staff to handle more inquiries is achievable through system standardization. It is possible to improve customer satisfaction, retention and profitability, and reduce unnecessary utilization of the most important resource – manpower.

What if it was possible to give your staff an indispensable tool that eliminates data silos, optimizes operations, and makes customer interaction extraordinary? Or if you had a solution which provides the capability to comprehend every interaction and trims down inefficiencies?

The Infinx Advantage

Infinx delivers midsized Customer Relationship Management (CRM) system to enable an enhanced real-time decision-making process and create one-point transparent solution for the customers. By insuring the integration CRM with your existing business processes and systems, anyone in your geographically widespread enterprise can gauge your customers’ wants. In addition, depending on their portfolio the employees can see only what they are authorized for, thereby avoiding the information overload.

Our CRM experts take advantage of the latest best practices, technologies and tools to build custom CRM applications that support your business processes as they evolve and grow. We help you with:

CRM Consulting – finding the right CRM tools to better manage your brands and build valuable relationships with your customers online;

CRM Development and Implementation – giving you an edge over business savings;

CRM Training & Support – training the workforce to use and maximize functionalities in your CRM system.

Our CRM application development services include:

Business and workflow assessment

We review your business processes and workflows in order to define the CRM application requirements, determine the right CRM solution, and uncover any potential problems early on.

Application development

Our service experts design and build flexible, custom CRM applications or customize pre-packed CRM software to address your business problems.

Auditing and testing

We confirm that the application meets your expectations and that it delivers the reliability, security and functionality you demand.

Data migration

Our personnel ensure that all the data stored in your current applications is successfully migrated into your new CRM solution.

Implementation and integration

We deliver end-to-end implementation services that ensure the CRM application seamlessly integrates into your current environment; performs properly with your other business applications; and supports your end-to-end business processes.

InfinxCRM Solutions