Application Maintenance

Enterprise Application Maintenance

Thorough domain knowledge, extensive development skills, and the ability to interconnect code modules with heterogeneous IT systems – niche customers demand round-the-clock integrated business solutions at an optimal price.

Inefficient workflows often lead to significant losses for global organizations. Howsoever small, these numbers become intimidating when viewed through the lens of productivity. Besides, every company runs a range of applications on diverse platforms which constantly require technical help for smooth functioning. Taking the largest share of an IT budget, maintenance sometimes leaves a very limited scope for new development.

The Infinx advantage

Infinix understands that your business relies on software applications to maintain its efficiency and agility. We help to sort the enormous data that your applications generate to allow them to meet the compliance standards and gain a leverage on usability. Our Application Maintenance Service (AMS) optimizes their performance while reducing the operational costs. AMS also frees up your expert resources to take on the proactive development initiatives that boost your top line.

Throughout the entire application life-cycle management, we provide a range of services including:

  • Application Assessment and Audit (Architecture, Design, Performance)
  • Application Support: Incident Investigation, Troubleshooting, and Management
  • Application Maintenance: Problem Management and Root Cause Analysis (RCA)
  • Application Enhancement: Request for Change (RFC) Implementations, Functional Uplift
  • Application Performance Monitoring, Management, and Tuning
  • Preventive and Proactive Maintenance and Support
  • Application Transition and Consulting Services

Our knowledge transfer process consists of studying your technical environment, understanding your applications and their interdependencies, and conducting a gap analysis to identify areas requiring further work. We do this by working with your technology administrators, operations, application experts and end users. Our service is set apart apart by our:

  • SLA-based support model
  • Onsite-offshore support model
  • Non Linear delivery model
  • Structured methodologies for transition and service delivery
  • Strong program governance with single-point accountability
  • Dedicated Centre of Excellence on BI/EPM for product knowledge and research
  • Application Maintenance & Support Methodology
InfinxApplication Maintenance